Policies and Shipping

Shipping

It will take an average of 5 days to ship an order after I receive it.

US shipping

up to $15 — $2.00

up to $30 — $3.00

up to $45 — $5.00

up to $60 — $6.00

up to $75 — $7.00

up to $90 — $8.00

Return Policy

If merchandise is damaged during shipping, I will replace the item once it has been returned by the customer.

Customer Service

I will do my best to respond to your emails within 24 hours of receipt

Privacy Policy

Effective 5/1/08

Privacy Notice Table of Contents:

My Commitment To Privacy
The Information I Collect
How I Use Information
My Commitment To Data Security
My Commitment To Childrens Privacy
How To Access Or Correct Your Information
How To Contact Me

My Commitment To Privacy

Your privacy is important to me. To better protect your privacy I provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, I make it available on our homepage and at every point where personally identifiable information may be requested.

The Information I Collect

This notice applies to all information collected or submitted on the Helen Krayenhoff Store website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number

Credit/Debit Card Information

On some pages, you may be able to submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipients address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number

The Way I Use Information

I use the information you provide about yourself when placing an order only to complete that order. I do not share this information with outside parties except to the extent necessary to complete that order.

I use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. I do not share this information with outside parties except to the extent necessary to complete that order.

I use return email addresses to answer the email I receive. Such addresses may be used to send announcements but are not shared with outside parties.

Finally, I never use or share the personally identifiable information provided to me online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

My Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, I have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information I collect online.

My Commitment to Childrens Privacy

Protecting the privacy of the very young is especially important. For that reason, I never collect or maintain information at my website from those I actually know are under 13, and no part of my website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can correct factual errors in your personally identifiable information by sending me a request that credibly shows error.

To protect your privacy and security, I will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Me

Should you have other questions or concerns about these privacy policies, please send me an email at hkrayenhoff@yahoo.com.